FAQs | RACH By Rachel

FAQs

Q: I've been waiting for my order to ship and it hasn't yet. What's going on?

A: Most of our items are made to order and take about 7-14 days to ship! If you're feeling a little antsy though, no problem! Just shoot us an email at [email protected] with the subject line "ORDER STATUS"!

Q: What's your return policy?

A: Currently (especially because of COVID-19) we have a no returns or exchanges policy but if you have a problem be sure to send us an email at [email protected] with the subject line "PROBLEM WITH ORDER", we'd be happy to try and find a solution or possibly send a replacement/issue a refund. 

Q: I need to change my order! What do I do?

A: Don't worry! As long as we haven't yet shipped your order, we can make any changes you'd like! Just send us an email at [email protected] with the subject line: "CHANGES TO ORDER"

Q: Do you carry plus sizes?

A: ABSOLUTELY! Every clothing item we have is available in sizes S-5XL! Thats something extremely important to us :) If your size isn't available or you need a smaller size of something, be sure to email us! Maybe we can fix something up special for you!

Q: Why do have weird names for your sizing? Whats up with that?

A: We strive to promote body positivity through clothing. All bodies are valid, no matter your shape or size. Each size has it's own adjective, we want our customer to focus on how they feel wearing their special item instead of what size it is. Check out the description of our items with clothing for the size info!

Q: I have SUCH a cute idea for a item to make! How do I let you know?

A: Sweet! We totally want to know more! Shoot us an email at [email protected] or send us a message! We're always open to new ideas and always want to hear what YOU want from us! 

Q: I want a different sized print/I have a specification for my order! What do I do?

A: No sweat! After you place your order, shoot us an email at [email protected] with the subject like "ORDER SPECIFICATION" and make sure you include your name whom you placed the order under in your email!